Managed IT services for
Reno small business.

One fixed monthly price covers your entire IT environment. We monitor, maintain, and support it so you don't have to think about it.

What's included

Every managed IT client gets all of this. Nothing is a hidden add-on.

Helpdesk Support

Real people answer the phone and respond to tickets fast. Your team calls us when something's wrong, and we fix it. No runaround, no hour-long hold queues.

24/7 Monitoring

We watch your servers, workstations, and network around the clock. When something starts acting up at 2am, we catch it before your staff shows up at 8am to a broken environment.

Patch Management

Operating system and software updates applied on a schedule, tested before deployment. Unpatched systems are one of the most common ways attackers get in.

Vendor Management

We coordinate with your internet provider, software vendors, hardware reps, and phone company. One call to us instead of you getting bounced between hold queues.

Security Baseline

Endpoint protection, email filtering, and MFA enforcement included for every user. Security isn't a premium tier, it's table stakes for any IT engagement.

Fixed Monthly Price

One number per user, every month. No mystery invoices for emergency calls or "extra" hours. If something falls within scope, it's covered, full stop.

Backup, Disaster Recovery & Cloud

Encrypted backups with immutable storage, tested recovery, and Microsoft 365 administration. When a server fails or ransomware hits, we restore your data and keep your Reno business running. We also plan and run cloud migrations without disrupting your team.

Server & Network Management

We manage the IT infrastructure your business runs on: servers, switches, firewalls, and Wi-Fi. Proactive monitoring catches failing hardware and capacity problems before they turn into downtime for your Reno team.

Who this is for

Managed IT works best for Reno businesses that fit this profile.

Five or more employees using computers

Below five people, ad-hoc support often makes sense. At five and above, having a dedicated team managing your environment pays for itself quickly in avoided downtime.

No dedicated IT staff

You rely on someone who "knows computers" or you've been handling it yourself. That works until it doesn't. We become your IT department.

Any industry in Reno, Sparks, or Spanish Springs

We work with professional services, contractors, healthcare practices, retail, and logistics businesses across Reno. If your team uses computers, we can support it.

Compliance requirements

HIPAA, PCI, or CMMC obligations? Our baseline includes the security controls most compliance frameworks require. We document everything auditors ask for.

How onboarding works

Getting started is straightforward. Here's what to expect.

  1. 1

    Discovery call

    We talk through your current setup, pain points, team size, and any compliance requirements. This is where we figure out if we're a fit before anything else happens.

  2. 2

    Environment audit

    We document your hardware, software, accounts, and network. This becomes the living inventory we maintain going forward. Most clients are surprised by what we find.

  3. 3

    Monitoring and security deployment

    We deploy monitoring agents, endpoint protection, and configure alerting. This typically takes a day or two and doesn't interrupt normal business operations.

  4. 4

    Handoff and first 30 days

    Your team gets helpdesk contact info, we introduce ourselves, and you start calling. The first 30 days let us learn your environment's quirks and close any gaps from the audit.

Common questions

We price per user on a flat monthly basis, so you always know what you're paying before the invoice arrives. The exact number depends on the size of your team and what systems you run. Contact us for a quote specific to your business.
For critical issues affecting your ability to work, we target response within the hour. Most helpdesk requests are handled same day. For Reno businesses that need someone on-site, we can typically dispatch a technician within a few hours during business hours.
Yes, that's the whole point. We monitor your systems around the clock, apply patches before they become vulnerabilities, and flag problems before they cause downtime. Most of what we do you'll never notice, because issues get resolved before they reach you.
Our flat monthly fee covers everything in the scope of your agreement. If something breaks within that scope, we fix it, no extra charge. The only time you'd see an out-of-scope invoice is for a project you specifically requested, and we'll always quote that first.
We staff a real helpdesk with real response time commitments. If you're used to submitting tickets and hearing nothing for two days, that changes immediately. We prioritize based on impact and communicate throughout.
We're local to Reno, we use the same technicians every time, security is included rather than an upsell, and our pricing is flat and predictable. We've built our service around the things small businesses in Reno actually complain about with other IT providers.

Ready to talk about your IT?

Start with the free assessment to see where your gaps are, or call us directly to talk through your situation.

Free IT Assessment Call (775) 210-5168