Business IT support
in Reno, NV.

Real people answer the phone. Real technicians come to your office when needed. No ticket queues, no overseas call centers, no runaround.

Response times that mean something

We commit to actual numbers, not vague promises about being "responsive."

Critical issues

Your business is stopped: a server is down, nobody can log in, or an outage is affecting multiple users. We respond within the hour.

Standard helpdesk

Email problems, software errors, printer issues, password resets. Same-day response is standard. Most get resolved in one call.

On-site visits

When remote support isn't enough, we come to your Reno office. Usually same-day or next-day scheduling for non-emergency on-site work.

After-hours emergencies

Active clients have access to after-hours support for genuine emergencies. We'll define what qualifies so there are no surprises.

On-site Reno coverage

We're based in Reno. When something needs hands, we can be there.

Reno and Sparks

Our primary coverage area. Businesses on Greg Street, Reno Blvd, Vista Blvd, and throughout Spanish Springs can expect fast on-site response.

New equipment setup

New computers, workstations, network switches, or printers. We set them up, configure them to your environment, and make sure everything works before we leave.

Network troubleshooting

Slow WiFi, dropped connections, VPN problems, or a switch that stopped working. We diagnose and fix your network on-site when remote tools can't reach it.

Office moves and buildouts

Moving offices or opening a new location in Reno? We handle the IT side: cabling, network setup, workstation migration, and making sure your team is operational from day one.

Problems we fix every day

If any of these sound familiar, you know where to call.

Computers running slow

Old hardware, too many startup programs, disk nearly full, or malware quietly using resources. We diagnose and fix the actual cause.

Email problems

Microsoft 365 login failures, Outlook stopped syncing, email delivery issues, or spam getting through filters. We handle it all.

Printer and network issues

Printers that stopped connecting, WiFi dead spots, VPN that won't stay connected. Physical network problems resolved on-site.

New employee setup

Workstation provisioned, accounts created, software installed, permissions configured. New hires are productive on day one.

Data backup failures

Backup jobs that stopped running silently are common. We find out what failed, fix it, and verify your data is actually recoverable.

Security alerts you don't understand

Your antivirus flagged something. An employee got a suspicious email. We triage, determine the actual risk, and take appropriate action.

Common questions

For issues where your business is stopped, we target a response within the hour. For standard helpdesk requests, same-day response is the expectation. You always get a real person, not a ticketing system that acknowledges your email and then goes quiet.
Yes. We're based in Reno and can dispatch a technician to your office when remote support isn't enough. This covers hardware failures, network issues, new workstation setups, and anything else that requires a physical presence.
We handle the full range of small business IT issues: slow computers, email problems, printer and network failures, password resets, software installation, hardware replacement, Microsoft 365 issues, backup failures, and security alerts. If it involves your technology, we handle it.
Our primary model is a flat monthly plan that includes unlimited helpdesk. This gives your team consistent support without worrying about hourly billing. We can discuss options when you call.
Yes. We serve businesses throughout Reno, including Spanish Springs and Sun Valley. If your office is in the Reno area, on-site dispatch is included in our service plans.
A technician picks up or calls back quickly. They gather the basics, triage the issue, and either resolve it remotely during that call or schedule an on-site visit if needed. You always hear back about the resolution, not just a ticket number.

Need IT support in Reno?

Call us directly or take the free assessment to see what your biggest gaps are. Either way, it starts with a conversation.

Free IT Assessment Call (775) 210-5168